Return & Refund Policy

The Edge Collective Return Policy

At The Edge Collective, we want you to love every piece you receive. Each handbag is thoughtfully selected and designed to be a statement of confidence, style, and individuality. If your purchase does not meet your expectations, we are committed to providing a smooth and fair return experience.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Include all original packaging, tags, dust bags, and accessories
• Show no signs of wear, damage, stains, or alterations
• Be returned with proof of purchase

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Discounted or promotional items marked as final sale
• Gift cards
• Items damaged after delivery due to improper care or use
• Personalized or customized items

Return Process

To begin a return, please contact our customer care team with:

• Your order number
• The item you would like to return
• The reason for the return

Once your return request is approved, you will receive instructions on how to send your item back.

Please do not send items back without prior approval.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. The Edge Collective is not responsible for items lost or damaged during return shipping.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Refunds may take 5–10 business days to appear depending on your financial institution.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

We take great care in preparing every order. If your handbag arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue.

We will work with you to resolve the matter as quickly as possible.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different color or style, please return your original item and place a new order.

Order Cancellations

Orders may be canceled within 24 hours of purchase. After this timeframe, orders may have entered processing and cannot be canceled.

Contact Us

For questions regarding returns or refunds, please contact The Edge Collective customer care team.

Thank you for choosing The Edge Collective.

We appreciate the opportunity to be part of your style journey.

The Edge Collective
Not Made to Blend In.